Privacy Policy（隐私政策）
English
Privacy Policy
Effective: 29 August 2025
Last updated: 29 August 2025
Controller
SUYOU VPN LIMITED (Company No. 16676526) is the data controller for
suyou.uk, our apps and related services (“Services”).
Registered office: Flat 16 Huguenot House, Oxendon Street, London,
England, SW1Y 4EH.
Contact for privacy and data requests:
[email protected]. Legal notices:
[email protected].
Data we process
- Account & purchase data: email address, country/region (if provided), subscription status and purchase receipt identifiers supplied by Apple App Store or Google Play. We never receive full card numbers from those stores.
- Support communications: messages you send to [email protected], and troubleshooting files you voluntarily provide.
- Service telemetry (no traffic content): minimal technical events such as connection start/stop timestamps, server region/code, and success/failure indicators. IP addresses are processed transiently for routing/security and discarded when the session ends. We do not log websites visited, DNS queries, or the contents of your traffic.
- Website cookies: only essential first-party cookies (see Cookie Policy). No advertising cookies or third-party analytics.
Lawful bases (UK GDPR)
Contract; Legitimate interests; Legal obligation; Consent.
Retention
Technical connection events: up to 30 days.
Support tickets: up to 24 months.
Purchase/financial records: up to 6 years.
Sharing & processors
We use selected processors solely to operate the Service
(hosting/infrastructure, email/helpdesk, Apple/Google distribution). We
do not sell personal data.
International transfers
Safeguards: UK IDTA/EU SCCs.
Security
Encryption, strict access control, minimisation.
Your rights
Access, rectification, erasure, restriction, portability, objection,
withdrawal. Contact [email protected]. Complaint: ICO (ico.org.uk).
Children
Service intended for 16+ only.
Law enforcement
We respond only to valid binding requests, notify when possible.
中文
隐私政策
生效日期：2025-08-29
最后修改日期：2025-08-29
数据控制者
SUYOU VPN LIMITED（公司编号 16676526）是 suyou.uk 的个人数据控制者。
注册地址：Flat 16 Huguenot House, Oxendon Street, London, England, SW1Y
4EH。
隐私与数据请求：[email protected]；法务与通知：[email protected]。
我们处理哪些数据
- 账户与购买：电子邮箱、国家/地区（如提供）、订阅状态及购买收据标识。我们不会获取完整银行卡号。
- 客服沟通：你发送至 [email protected] 的邮件及自愿提供的排查文件。
- 服务遥测：连接起止时间戳、服务器代号、成功/失败等最小化事件。IP 地址仅会话期间短暂处理，结束即丢弃。我们不记录访问的网站、DNS 查询或通信内容。
- 网站 Cookie：仅必要的一方 Cookie（见 Cookie 政策），不含广告或第三方分析。
处理依据（UK GDPR）
履行合同；合法利益；法律义务；同意。
保留期限
技术事件最多 30 天；
客服工单最多 24 个月；
财务记录最多 6 年。
共享与处理者
仅用于运营，不出售个人数据。
跨境传输
UK IDTA/EU SCCs。
安全
传输加密、访问控制、最小化。
你的权利
访问、更正、删除、限制、携带、反对、撤回。可向英国 ICO 投诉。
未成年人
服务面向 16 岁以上。
执法请求
仅回应合法有效的请求。